SHIPPING POLICY

Last updated: [DATE]

At By Amberly, we are committed to providing our Australian customers with a clear, reliable and straightforward shopping and delivery experience.

This Shipping Policy explains our shipping costs, order processing times, estimated delivery times, tracking procedures and what to do if there is an issue with your delivery.

1. SHIPPING COSTS AND TAXES

We want the total cost of your purchase to be as clear as possible before you complete your order.

Shipping costs:
We offer free standard shipping on all orders within Australia, unless otherwise stated during checkout.

Any alternative or express shipping options, where available, and their applicable costs will be displayed at checkout before you complete your purchase.

Taxes:
Prices displayed on our Australian store include applicable Goods and Services Tax (GST) where required by law.

The total amount payable, including any applicable shipping charges, will be displayed during checkout before you place your order.

2. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, we begin preparing it for shipment.

Orders are carefully processed and handed over to our shipping and logistics partners for delivery.

Please ensure that all information provided during checkout, particularly your name, email address and delivery address, is complete and accurate.

3. PROCESSING AND DELIVERY TIMES WITHIN AUSTRALIA

Our estimated order processing and delivery times are:

Order cut-off time: 8:00 PM [TIME ZONE]

Processing time: 1–3 business days (Monday–Friday)

Estimated delivery time: 5–10 business days (Monday–Friday)

Estimated total timeframe: 6–13 business days

Business days generally exclude weekends and Australian public holidays.

Please note that these delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

During particularly busy periods, including holidays, promotional events and sales periods, processing and delivery may take longer than usual.

4. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

You can use this information to follow the progress of your shipment.

Please note that tracking information may take approximately 24–48 hours after dispatch to become active or update after the carrier performs its first scan.

If your tracking information has not updated after this period, please contact us at:

[CUSTOMER SERVICE EMAIL]

5. DELIVERY CONDITIONS

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your delivery details before completing checkout.

If you notice an error in your address after placing an order, contact us as soon as possible.

Address Changes

If you need to correct or change your delivery address after placing an order, please contact us at:

[CUSTOMER SERVICE EMAIL]

We will make reasonable efforts to update your address where possible.

However, once an order has been processed, dispatched or handed over to the carrier, we may no longer be able to change the delivery address.

Incorrect or Incomplete Addresses

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, please contact us so we can determine what options are available.

Additional shipping costs may apply where an order needs to be resent due to an incorrect address provided by the customer, to the extent permitted by applicable law.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

6. DELIVERY DELAYS

We aim to have all orders delivered within the estimated timeframes stated above.

However, delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

• severe weather conditions;

• carrier or transportation disruptions;

• customs or border processing, where applicable;

• public holidays;

• unusually high order volumes;

• peak shopping periods;

• incorrect or incomplete delivery information; or

• other unforeseen logistical disruptions.

If your order is significantly delayed, please contact our customer service team so we can assist you.

Nothing in this Shipping Policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.

7. LOST OR MISSING ORDERS

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking:

• around the delivery location;

• with other members of your household;

• with neighbours or building management, where applicable; and

• for any delivery notices or instructions provided by the carrier.

If you still cannot locate your package, please contact us at:

[CUSTOMER SERVICE EMAIL]

We will review the situation and, where appropriate, contact the relevant shipping provider.

If an order is lost during transit, we will provide an appropriate solution in accordance with applicable Australian consumer law.

8. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or you receive an item different from the one you ordered, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue efficiently, please provide:

• your order number;

• a description of the problem; and

• clear photographs of the product and packaging, where reasonably possible and relevant.

Contact us at:

[CUSTOMER SERVICE EMAIL]

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include a replacement, refund or other solution.

Please contact our customer service team before returning an incorrect or damaged product so we can provide the appropriate return instructions.

Nothing in this section limits the consumer guarantees or remedies available under the Australian Consumer Law.

9. AUSTRALIAN CONSUMER LAW

Our products and Services come with rights and guarantees that may apply under the Australian Consumer Law.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where there is an inconsistency between this Shipping Policy and a mandatory right available under Australian law, the mandatory legal right will apply.

10. CONTACT US

If you have questions about shipping, tracking or the delivery of your order, please contact us:

By Amberly

Email: [CUSTOMER SERVICE EMAIL]
Phone: [PHONE NUMBER]

Business address:
[STREET ADDRESS]
[CITY, STATE, POSTCODE]
[COUNTRY]

Customer service hours:
[BUSINESS HOURS]
[TIME ZONE]

Website: byamberly.com

Important: Our business or administrative address is not necessarily our return address. Please contact our customer service team before returning an item and follow the return instructions provided to you.